Whether you’ve placed your order or are considering placing one, we understand that when you’re likely to receive your order is important to you. Because of this, we’ve created some delivery guidelines to help answer any questions you might have.

Delivery Costs

There is NO MINIMUM ORDER VALUE and our delivery charges stay the same, however much you order. 

ORDERS EQUAL TO OR OVER £75 QUALIFY FOR FREE DELIVERY.

Delivery Options

We offer two delivery options in the UK:

  • Standard delivery - 3-4 working days (Monday-Saturday delivery excluding UK public holidays) £4.95
  • Express delivery - 1-2 working days (Monday-Saturday delivery excluding UK public holidays) £6.95

We’ll send you regular email updates on your order. The courier will send you email updates too, as well as a text on the evening before delivery. Although the text won’t give you a time slot, it will let you know within 24-hours when your products will arrive.

Depending on your order’s size and your delivery postcode, items will be delivered by one of the following couriers:

  • Yodel
  • Parcel Force
  • Royal Mail

You may receive a text message from Weengs, don't worry this is where our professional partners are packaging your items in a safe and environmentally friendly way before dispatch. However, please note the text message service is not supported by Royal Mail.

To make sure we can contact you, enter your delivery address and contact information correctly at checkout.

Delivery Timetable

Please note during busy periods such as christmas please allow for an extra working day. This information will be available throughout the Cicero's website.

DAY ORDER PLACED DELIVERY 1-2 WORKING DAYS
(at point of dispatch)
DELIVERY 3-5 WORKING DAYS
(at point of dispatch)
MONDAY WEDNESDAY FRIDAY
TUESDAY THURSDAY SATURDAY
WEDNESDAY FRIDAY MONDAY
THURSDAY SATURDAY TUESDAY
FRIDAY MONDAY WEDNESDAY
SATURDAY TUESDAY THURSDAY
SUNDAY TUESDAY FRIDAY

 

Delivery Locations

Cicero's deliver right across the UK.

Please note deliveries to the Channel Islands and Scottish Highlands may take longer.

Delivery updates

We will make sure you’re kept up to date about when you can expect your order to be delivered. You’ll receive a series of emails from us, including:

  1. An email confirming your order has been placed
  2. An email once your order has been picked, ready to be delivered to you

If you’ve not received any emails and you’ve placed an order, it may be worth checking your junk folder in case your confirmation emails have ended up there.

What happens if you miss your delivery?

If there is no one present to accept your delivery at your chosen delivery address and there isn't anywhere safe to leave it, we will attempt to re-deliver a further two times before it is returned to our warehouse and a full refund (less delivery charges) will be issued.

Returns

If any product in your order is received broken, faulty, your order is incorrect or you have simply changed your mind, please endeavour to let us know. You can follow the easy steps on our /returns page.

Questions about your delivery

We’ve thought of everything we can to answer about delivery here, but if you have any extra questions, we’re keen to hear them! Simply drop us an enquiry on our simple to use Contact Us form and we'll get back to you within 24 hours.

Packaging

Our deliveries are expertly packaged in custom environment-friendly packaging, sized around each individual order, therefore reducing waste. 

At Cicero's we pride ourselves on the highest possible standard, always striving to deliver great service, convenience and value to our customers. We welcome all feedback which helps to improve customer satisfaction so we've partnered with the online review community Trustpilot.

Authentic Products

With over 50 years of experience, we know what makes Italian products so special. 100% guaranteed authentic and geniune products.

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Get rewarded

For every £4 you spend you'll earn 1 point. We believe you should get rewarded the more you shop.

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FREE DELIVERY

For orders above £75.

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