DELIVERY
There is NO MINIMUM ORDER VALUE and our delivery charges stay the same, however much you order.
We offer two delivery options in the UK:
- Standard delivery - 3-4 working days (Monday-Saturday delivery) £4.95
- Express delivery - 1-2 working days (Monday-Saturday delivery) £6.95
Please note deliveries to the Channel Islands and Scottish Highlands may take longer.
ORDERS OVER £75 QUALIFY for FREE DELIVERY.
If there is no one present to accept your delivery at your chosen delivery address and there isn't anywhere safe to leave it, we will attempt to re-deliver a further two times before it is returned to our warehouse and a full refund (less delivery charges) will be issued.
Our deliveries are expertly packaged in custom environment-friendly pacakaging, sized around each individual order, therefore reducing waste.
RETURNS
If any product in your order is received broken, faulty, your order is incorrect or you have simply changed your mind, please endeavour to let us know within 24 hours of delivery by completing our Returns form. You can do this by simply going to your 'account' and clicking on Return Item(s). Alternatively you can email us at returns@ciceros.co.uk with your order number and we'll do our best to get back to you.
For unwanted orders, you have seven days from receiving your delivery to return your unused item(s) in its original condition back to us. We reserve the right to reject any orders not returned in it's original condition.
All products in 'Household and Toiletry' are exempt from our returns policy (unless broken or faulty.)
You will be able to upload any relevant supporting images on the Returns Request Form.
All refunds will be made via your original payment method. Please note the bank may take up to ten working days to process this.
Our policy lasts 7 working days from the time you received the delivery.
Several types of goods are exempt from being returned. Perishable goods such as chocolates, fresh food, some health and personal care items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If your request is approved, then a refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 work working days.
Late or missing refunds
If you haven't received a refund within 10 working days we advise waiting 2 more days in case of busy periods.
If you've done all of this and you still have not received your refund yet, please contact us on returns@ciceros.co.uk.
Delivering your return back to Cicero's
To return your product(s), you should mail your product to:
Unit 1 Dacre Industrial Estate,
Fieldings Road,
Cheshunt
EN8 9TJ
You will be responsible for paying for your own delivery costs for returning your item(s). Delivery costs are non-refundable.
If you are delivering an order over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
