CICERO’S UK RETURNS POLICY

Our returns policy is valid for a period of 7 calendar days from the date of delivery of your order. If you receive your order and are not satisfied for any reason you can return the product(s) for a refund. If the period of 7 days has lapsed since the delivery date, we can't, unfortunately, offer you a refund.

 

 

Returns Process

If any product in your order is received broken, faulty, incorrect, or you have simply changed your mind, please endeavour to let us know within 24 hours of delivery by completing our Returns form. You can do this by simply going to your 'account' and clicking on Return Item(s).

Alternatively, you can email us at support@ciceros.co.uk with your order number and we'll do our best to get back to you.

For unwanted orders, you have 7 calendar days from receiving your delivery to return your unused item(s) in its original condition back to us. We reserve the right to reject any orders not returned in its original condition or do not abide to our returns policy.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

You will be able to upload any relevant supporting images on the Returns Request Form.

All refunds will be made via your original payment method. Please note the bank may take up to ten working days to process this.

 

 

Refund Requirements

The following criteria must be met to qualify for a refund:

  •          Product must be unopened
  •          Product must be in original packaging
  •          Product must be unused
  •          Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue you a refund.

Note: Perishable goods are completely exempt from being returned, as well as any other products classed as ‘exempt’ in this policy.

 

 

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

 

 

Products exempt from our Returns Policy

Several types of products & goods are exempt from our returns policy (unless received broken or faulty). See below:

  •          All perishable products, including delicatessen items, fresh food, cheeses, meats, chocolate goods, etc
  •          All products in the category ‘Home and Toiletries'.
  •          Products that are intimate or sanitary, hazardous materials, flammable liquids, or gases.
  •          All sale or clearance products (this excludes discount codes).

 

 

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

 

 

Delivering your return back to Cicero's

To return your product(s), you must contact us first and then mail your product(s) to:

 

 

Cicero Delicatessen

748 Hertford Road,

Enfield, Middlesex

EN3 6PR

 

 

You will be responsible for paying for your own delivery costs for returning your item(s). Delivery costs are non-refundable. 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

If you are returning an order with a value of £50 and over, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product(s). We will also notify you of the approval or rejection of your request.

If your request is approved, then a refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.

 

 

Late or missing refunds

If you haven't received a refund within 10 working days, we advise waiting 2 more days in case of busy periods.

If you've done all of this and you still have not received your refund yet, please contact us on support@ciceros.co.uk

 

 

Contacting us

If you have any questions about this Policy, please contact us.

 

 

This document was last updated on August 18th, 2021

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